At Istalif Gallery, we strive to ensure your complete satisfaction with every purchase. If you are not fully satisfied with your order, please review our Return & Refund Policy below.

1. Eligibility for Returns
You may request a return within 14 days of receiving your order. To be eligible for a return, items must be:

  • Unused and in their original condition
  • In the original packaging
  • Accompanied by proof of purchase

Certain items, such as custom-made products or final sale items, are non-returnable.

2. How to Initiate a Return
To start a return, please contact us through our Contact Page with your order number and reason for return. We will provide instructions on how to send your item back.

3. Return Shipping Costs
Customers are responsible for the cost of return shipping unless the item received is defective or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

4. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-7 business days. Please note that shipping fees are non-refundable.

5. Exchanges
We offer exchanges for defective or damaged items. If you need to exchange an item, please contact us through our Contact Page with details and photos of the issue.

6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.

7. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please check with your bank or credit card company. If the issue persists, contact us through our Contact Page, and we’ll assist you further.

8. Contact Us
For any questions or concerns regarding our Return & Refund Policy, feel free to reach out to us via our Contact Page.

Thank you for choosing Istalif Gallery. We value your trust and are committed to ensuring a positive shopping experience.